Legal

Terms of service

Last updated 14 August 2026. These terms apply to every reservation made through asdehsuites.com.

Booking and payment

A reservation is confirmed once payment clears and you receive a booking reference by email. Rates are quoted in Malaysian Ringgit and include service charges unless stated otherwise. Tourism tax is collected separately at check-in where it applies.

Cancellation

• Cancel more than 7 days before check-in for a full refund, less payment processing fees.
• Cancel between 7 days and 48 hours before check-in for a 50% refund.
• Cancellations inside 48 hours, and no-shows, are not refundable.

Refunds are returned to the original payment method within 14 working days.

Check-in and check-out

Check-in opens at 3.00 PM and check-out is 12.00 PM. Access codes are issued to the phone number on the booking on the morning of arrival. Late check-out may be available on request and may carry a fee.

House rules

• Occupancy must not exceed the number of guests booked.
• No smoking or vaping anywhere inside the suite or building.
• No parties or events. Quiet hours run from 10.00 PM to 8.00 AM.
• Pets are not permitted, with the exception of registered assistance animals.

Damage and liability

You are responsible for damage caused during your stay beyond ordinary wear. We will notify you with photographic evidence before charging the card on file. Our liability for any claim is limited to the total amount you paid for the stay.

Changes to a booking

Date changes are subject to availability and any rate difference. We may relocate you to a comparable suite if the booked unit becomes unavailable through no fault of yours, and will cover any rate difference ourselves.

Governing law

These terms are governed by the laws of Malaysia and subject to the jurisdiction of the courts of Kuala Lumpur.

Contact

Questions about these terms: home@asdeh.com